IATA Cabin Crew & Passenger Security - Notifying Passengers

Although it is not possible to train every passenger on dangerous goods regulations, operators must notify passengers of what is permitted and forbidden to be carried onboard the aircraft, either as checked baggage or as carry-on articles.

Passengers are made aware of these requirements through posted notifications and questioning by operator staff. Operators must notify passengers of forbidden dangerous goods at the time of ticket purchase. When tickets are purchased over the Internet or through automated devices, the ticket purchase must not be completed until the passenger, or persons acting on their behalf, have indicated that they understand the restrictions on dangerous goods in baggage.

Operators must also notify passengers of forbidden dangerous goods at the time of check-in. This information can be presented in text or pictorial form, but it must be presented in a manner so that the check-in process cannot be completed until the passenger, or persons acting on their behalf, have indicated that they understand the restrictions on dangerous goods in baggage. Check-in staff must question passengers with baggage that may contain dangerous goods.

To learn more about IATA Cabin Crew and Passenger Security visit our IATA Online Training web page.