IATA Cabin Crew & Passenger Security - Operator's Responsibilities

When operators accept cargo for air transportation, the cargo acceptance staff must ensure, as much as possible, that the consignment does not contain dangerous goods, unless the shipper has prepared the shipment in accordance with the DGR. A checklist must be used to accept declared dangerous goods consignments.

In addition to acceptance of dangerous goods, the operator is responsible for the following:

• Storing materials
• Loading materials
• Inspecting materials
• Providing information, including emergency response information
• Reporting dangerous goods accidents and incidents
• Retaining records
• Training staff

When the operator offers dangerous goods for transport by air, such as Company Material (COMAT), then the operator becomes the shipper as well and must comply with the shipper's responsibilities.

The operator must also ensure that passengers are presented with information on forbidden dangerous goods at the point of ticket purchase or, if this is not practical, in another manner before the check-in process, whether in person, at an automated check-in kiosk, or over the Internet. Information provided over the Internet may be in text or pictorial form. In order to complete the check-in process, passengers must acknowledge that they understand the restrictions. In addition, notices of forbidden materials should be prominently displayed in sufficient numbers in aircraft boarding areas, baggage claim areas, and cargo acceptance points.

To learn more about IATA Cabin Crew and Passenger Security visit our IATA Online Training web page.