Flight Crew & Load Planner - Information to Passengers

Although it is not possible to train every passenger on dangerous goods regulations, operators must notify passengers of what is permitted and forbidden to be carried onboard the aircraft, either as checked baggage or as carry-on articles.

Passengers are made aware of these requirements by posted notifications and through questioning by operator staff. Operators must notify passengers of forbidden dangerous goods at the time of ticket purchase. When tickets are purchased over the Internet or through automated devices, the ticket purchase must not be completed until the passenger, or persons acting on their behalf, have indicated that they understand the restrictions on dangerous goods in baggage.

Operators must also notify passengers of forbidden dangerous goods at the time of check-in. This information can be presented in text or pictorial form, but it must be presented in a manner so that the check-in process cannot be completed until the passenger, or persons acting on their behalf, have indicated that they understand the restrictions on dangerous goods in baggage. Furthermore, check-in staff should question passengers with baggage that may contain dangerous goods.

Notices of forbidden materials should be prominently displayed in sufficient numbers and include visual examples. These notices should be displayed where tickets are issued, near passenger check-in locations, aircraft boarding areas, cargo acceptance points, and baggage claim areas.

Any organization other than an operator that is involved in the air transport of passengers, such as a travel agency, should inform passengers about the types of dangerous goods forbidden from air transport.

To learn more about Flight Crew & Load Planner visit our IATA DGR Flight Crew & Load Planner Online Training web page.