Operator's Responsibilities

When operators accept cargo for air transportation, the cargo acceptance staff must ensure, as much as possible, that the consignment does not contain dangerous goods, unless the shipper has prepared the shipment in accordance with the DGR. A checklist must be used to accept declared dangerous goods consignments. The operator must be able to identify the person who performed the acceptance check.

In addition to acceptance of dangerous goods, the operator is responsible for the following:

• Storing materials
• Loading materials
• Inspecting materials
• Providing information, including emergency response information
• Reporting dangerous goods accidents and incidents
• Retaining records
• Training staff

The operator must also ensure that passengers are presented with information on forbidden dangerous goods at the point of ticket purchase or, if this is not practical, in another manner before the check-in process, whether in person, at an automated check-in kiosk, or over the Internet. Information provided over the Internet may be in text or pictorial form. In order to complete the check-in process, passengers must acknowledge that they understand the restrictions. Additional notices should be prominently displayed in sufficient numbers in aircraft boarding areas and baggage claim areas.

To learn more about Function Specific topics for Shippers, Packers, Freight Forwarders visit our IATA DGR Shippers, Packers & Freight Forwarders Online Training web page.